Cross docking como estrategia logística. Análisis en Nacex, FedEx y Maersk
DOI:
https://doi.org/10.58763/rc2025388Palabras clave:
cross docking, cadena de suministro, FedEx, logística, Maersk, NacexResumen
El cross docking es una estrategia logística que implica recibir mercancías y enviarlas directamente a los destinos finales, minimizando el almacenamiento, los tiempos de entrega y el manejo adicional. En la industria del comercio y la logística, la entrega eficiente de pedidos desempeña un papel fundamental para la satisfacción del cliente y el éxito empresarial. El objetivo de la investigación es realizar un análisis comparativo de la implementación del cross docking como estrategia logística en la entrega de pedidos en tres importantes empresas: Nacex, FedEx y Maersk. Se desarrolla una revisión documental en las bases de datos: ScienceDirect, SciELO, Google Scholar y Dialnet; los descriptores temáticos utilizados fueron: “entrega de pedido”, “cross docking”, “logística de distribución”, “cross docking en las cadenas de suministro”, “Nacex”, “FedEx” y “Maersk” y las combinaciones entre ellos, sin restricción idiomática. Se definen los conceptos relacionados con el cross docking mediante un análisis comparativo en las empresas Nacex, FedEx y Maersk; se identifican elementos que resaltan su importancia. La adopción de esta estrategia resulta una ventaja competitiva que se traduce en mayor satisfacción del cliente y un crecimiento sostenible en el mercado altamente competitivo de la logística y el comercio.
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Derechos de autor 2025 Karolynne Huayhua Machaca, Piazolli Manchego Pacco, Marjori Sugey Pro Aragón, Andrea Stephanie Villegas Calla, Jesús Zapata Chávez
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