Cross docking como estrategia logística. Análisis en Nacex, FedEx y Maersk

Karolynne Huayhua Machaca; Piazolli Manchego Pacco; Marjori Sugey Pro Aragón; Andrea Stephanie Villegas Calla; Jesús Zapata Chávez

doi:10.58763/rc2025388

Authors

Karolynne Huayhua Machaca Universidad Nacional de San Agustín. Arequipa, Perú https://orcid.org/0009-0001-5803-2780
Piazolli Manchego Pacco Universidad Nacional de San Agustín. Arequipa, Perú https://orcid.org/0009-0003-8849-6599
Marjori Sugey Pro Aragón Universidad Nacional de San Agustín. Arequipa, Perú https://orcid.org/0009-0000-9763-2263
Andrea Stephanie Villegas Calla Universidad Nacional de San Agustín. Arequipa, Perú https://orcid.org/0000-0002-3193-9630
Jesús Zapata Chávez Universidad Nacional de San Agustín. Arequipa, Perú https://orcid.org/0009-0006-6419-8599

DOI:

https://doi.org/10.58763/rc2025388

Keywords:

cross docking, FedEx, logistics, Maersk, Nacex, supply chain

Abstract

Cross docking is a logistics strategy that involves receiving goods and shipping them directly to final destinations, minimizing storage, delivery times and additional handling. In the trade and logistics industry, efficient order delivery plays a key role in customer satisfaction and business success. The objective of the research is to perform a comparative analysis of the implementation of cross docking as a logistics strategy in order delivery in three important companies: Nacex, FedEx and Maersk. A documentary review is carried out in the following databases: ScienceDirect, SciELO, Google Scholar and Dialnet, the thematic descriptors used were: "order delivery", "cross docking", "distribution logistics", "cross docking in supply chains", "Nacex", "FedEx" and "Maersk" and the combinations among them, without language restriction. The concepts related to cross docking are defined through a comparative analysis of the companies Nacex, FedEx and Maersk, and elements that highlight its importance are identified. The adoption of this strategy results in a competitive advantage that translates into greater customer satisfaction and sustainable growth in the highly competitive logistics and trade market.

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